Frequently Asked Questions - General Questions

A:

We will hold mail indefinitely until you collect it as long as your account is being paid and maintained. We reserve the right to apply storage fees.

A:

We are a Social Enterprise business. We offer low cost compared with our competitors. We reply to all enquiries promptly and professionally. Further to this, you have the peace of mind knowing all of our profits will go towards improving the service and creating jobs.

A:

This is certainly possible and would fall under our Dropship Mailbox policies. Additional charges will apply.

A:

All of our premises have standard insurance as required by law.

A:

This is not a problem; however we do request you contact us personally beforehand to inform us. This is to ensure confidentiality and security. We will also ask them for ID and evidence they have your permission to collect your mail.

A:

Our service is strictly confidential. We do not give out any customer information unless required by law.

A:

Standard opening hours are 9am – 5pm Monday to Friday excluding Public and Bank Holidays. Mail can be collected during these operating hours although we do ask for all mail to be collected by 1pm so we can plan and conduct external meetings and deliveries.

A:

We are open weekdays from 9.00am to 5:30pm UK GMT . We are not open Sundays or Public / Bank Holidays.

A:

You do not have to live in the UK to use the maildroppers.com service. We forward mail to clients from all over the world.