Frequently Asked Questions - Account Set Up

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The minimum contract length is three months.

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There is a one-time set up charge of £30.00 GBP. This is not refundable once account set up has started.

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Each month you may incur additional charges for any postage and stationery your mail handling account has used. Any bolt-ons are also added to your monthly bill if you have chosen them.

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We require proof of identity to comply with current laws (including the UK Money Laundering Regulations 2007) which require us to hold proof of ID and proof of address documents for anyone using our mail forwarding and virtual office services.

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The following lists examples of documents we can accept:

Proof of ID

  • Passport
  • Driving Licence (with photocard)
  • National identity card
  • HM Forces Identity Card
  • Employment Identification card
  • Student Identity Card

  • Proof of Address

  • Bank statement
  • Gas or Electricity Bill
  • Telephone Bill
  • Water Bill
  • Rent/Mortgage Statement
  • Council Tax Bill
  • TV Licence
  • Rent/Mortgage/Lease Agreement
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    Your start date will be the date we receive cleared funds from you for your initial payment.

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    The postage deposit is credit assigned to your account to pay towards postage costs. The initial cost is £5 or £10.00 when creating an account. Further credit can be added at any time in increments of £5.00/£10.00/£15.00/£20.00 when you wish to top up your postage account.

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    Once your postage credit starts to run low we will require you to top-up your credit in order to cover any future items of mail. We do ask you to monitor your own postage account and keep it topped up.

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    Once you receive your welcome email you can start using the service right away. At our end your mailbox account will be set up within 24 hours from when we receive cleared payments and all documentation has been returned to us, including valid proof of identity.

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