Frequently Asked Questions - Account Management

A:

The minimum contract length is three months.

FAQ Tags: 
A:

There is a one-time set up charge of £30.00 GBP. This is not refundable once account set up has started.

FAQ Tags: 
A:

Each month you may incur additional charges for any postage and stationery your mail handling account has used. Any bolt-ons are also added to your monthly bill if you have chosen them.

FAQ Tags: 
A:

We require proof of identity to comply with current laws (including the UK Money Laundering Regulations 2007) which require us to hold proof of ID and proof of address documents for anyone using our mail forwarding and virtual office services.

FAQ Tags: 
A:

The following lists examples of documents we can accept:

Proof of ID

  • Passport
  • Driving Licence (with photocard)
  • National identity card
  • HM Forces Identity Card
  • Employment Identification card
  • Student Identity Card

  • Proof of Address

  • Bank statement
  • Gas or Electricity Bill
  • Telephone Bill
  • Water Bill
  • Rent/Mortgage Statement
  • Council Tax Bill
  • TV Licence
  • Rent/Mortgage/Lease Agreement
  • FAQ Tags: 
    A:

    Your start date will be the date we receive cleared funds from you for your initial payment.

    FAQ Tags: 
    A:

    The postage deposit is credit assigned to your account to pay towards postage costs. The initial cost is £5 or £10.00 when creating an account. Further credit can be added at any time in increments of £5.00/£10.00/£15.00/£20.00 when you wish to top up your postage account.

    FAQ Tags: 
    A:

    Once your postage credit starts to run low we will require you to top-up your credit in order to cover any future items of mail. We do ask you to monitor your own postage account and keep it topped up.

    FAQ Tags: 
    A:

    Once you receive your welcome email you can start using the service right away. At our end your mailbox account will be set up within 24 hours from when we receive cleared payments and all documentation has been returned to us, including valid proof of identity.

    FAQ Tags: 
    A:

    We accept UK Pounds sterling (GBP) and may be able to accept other currencies (e.g. USD or Euros) via Paypal or direct Bank Transfer.

    FAQ Tags: 
    A:

    We accept payments via debit or credit cards using Paypal. We accept cheques made payable to Maildroppers.com. You can also pay via Bank Transfer or Bank Standing Order. If you visit us in person we also accept cash. Please do not send cash by post.

    FAQ Tags: 
    A:

    You can make monthly recurring payments using Paypal. You can choose this by clicking the recurring subscriptions option on the Paypal checkout when you set up your account with us. Alternatively we can email you a simple one-click form to set this up in your paypal account automatically.

    FAQ Tags: 
    A:

    The first payment is required when you sign up and should be made when you return the completed application form. If you use the online sign-up process, you will be asked to complete the online checkout and payment will be taken at this stage.

    FAQ Tags: 
    A:

    The second payment should be made four weeks after your sign up date. So if you sign up on 2nd January your second payment will be due on 1st February and should be made at the latest on the 2nd February.

    FAQ Tags: 
    A:

    You need to let us know by email and inform us of the date you wish to cancel, giving four weeks advance notice. You may incur an early cancellation charge.

    A:

    There are no cancellation charges if your contracted subscription has ended. No refund of the initial or partial subscription will be made. You may incur an early cancellation charge. if you cancel your contracted subscription early.

    A:

    You can cancel by contacting us by sending an email to info@maildroppers.com telling us you wish to cancel your account. We need four weeks written notice to cancel your account.